TY - JOUR ID - 3397 TI - Recent Iranian Health System Reform: An Operational Perspective to Improve Health Services Quality JO - International Journal of Health Policy and Management JA - IJHPM LA - en SN - AU - Mahdavi, Mahdi AU - Parsaeian, Mahboubeh AU - Jaafaripooyan, Ebrahim AU - Ghaffari, Shahram AD - Tehran University of Medical Science, Tehran, Iran AD - Department of Epidemiology and Biostatistics, School of Public Health, Tehran University of Medical Science, Tehran, Iran AD - Department of Health Management & Economics, School of Public Health, Tehran University of Medical Science, Tehran, Iran AD - Social Security Research Institute, Tehran, Iran Y1 - 2018 PY - 2018 VL - 7 IS - 1 SP - 70 EP - 74 KW - Health System Reform KW - Iran KW - Appointment Planning Systems KW - Outpatient Scheduling Systems KW - Service Quality Improvement KW - Operational management DO - 10.15171/ijhpm.2017.89 N2 - The operational management of healthcare services is expected to directly touch patient experiences. Iranian Ministry of Health and Medical Education (MoHME) for the first time, as such, has sought to improve the operational management of healthcare delivery within a reform agenda by setting benchmarks for ‘number of visit per hour’ and waiting time in outpatient clinics of about 700 affiliated hospitals. As a new initiative, it has faced with mixed reactions and various doubts have been cast on its successful implementation. This manuscript aims to shed some light on the operational challenges of the initiative and the requirements of its successful implementation. UR - https://www.ijhpm.com/article_3397.html L1 - https://www.ijhpm.com/article_3397_d858ccf1961f7b68ec1a264fa7a7f406.pdf ER -