Background This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction.
Methods The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees’ job satisfaction. The impact of the intervention was measured by comparing the pre-intervention and post-intervention measures in the hospital.
Results The hospital reported a significant improvement in some dimensions of job satisfaction like management and supervision, organisational policies, task requirement, and working conditions.
Conclusion This paper provides detailed information on how a quality management model implementation affects employees. A well developed, well introduced and institutionalised quality management model can improve employees’ job satisfaction. However, the success of quality management needs top management commitment and stability.
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Mosadeghrad, A. M. (2014). Strategic Collaborative Quality Management and Employee Job Satisfaction. International Journal of Health Policy and Management, 2(4), 167-174. doi: 10.15171/ijhpm.2014.38
Ali Mohammad Mosadeghrad. "Strategic Collaborative Quality Management and Employee Job Satisfaction". International Journal of Health Policy and Management, 2, 4, 2014, 167-174. doi: 10.15171/ijhpm.2014.38
Mosadeghrad, A. M. (2014). 'Strategic Collaborative Quality Management and Employee Job Satisfaction', International Journal of Health Policy and Management, 2(4), pp. 167-174. doi: 10.15171/ijhpm.2014.38
Mosadeghrad, A. M. Strategic Collaborative Quality Management and Employee Job Satisfaction. International Journal of Health Policy and Management, 2014; 2(4): 167-174. doi: 10.15171/ijhpm.2014.38