Social Accountability in Maternal Health Services in the Far-Western Development Region in Nepal: An Exploratory Study

Document Type : Original Article


1 Athena Institute for Research on Innovation and Communication in Health and Life Sciences (VU University), Amsterdam, The Netherlands

2 Maternal and Reproductive Health, Department of Public Health, Institute of Tropical Medicine, Antwerp, Belgium

3 ISGlobal, Hospital Clínic-Universitat de Barcelona, Barcelona, Spain

4 CARE, Lalitpur, Nepal

5 KIT Health, Amsterdam, The Netherlands


Social accountability or citizen-led accountability has been promoted in many low- and middle-income countries to improve the quality, access to and use of maternal health services. Experiences with social accountability in maternal health services in Nepal have not yet been documented. This study identifies existing social accountability structures and activities in maternal health services in two districts of Far-Western Nepal and explores their functions, implementation and gaps/challenges.
An exploratory study was conducted that included in-depth interviews with purposively selected policy advisors (8), healthcare officials (11), healthcare providers (12) and non-governmental staff (3); and focus group discussions (FGDs) with 54 women. Data analysis was conducted using thematic content analysis based on George’s information, dialogue and negotiation framework.
Social accountability in maternal health existed in terms of structures such as mothers’ groups (MGs), female community health volunteers (FCHVs) and Health Facility Operation and Management Committees (HFOMCs); and activities such as social audits and community health score board (CHSB). MGs and FCHVs were perceived as trusted intermediaries, but their functioning was limited to information. HFOMCs were not fully functional. Social audits and CHSBs were implemented in limited sites and with poor participation by women. Health-sector responses were mainly found at the local level. Factors contributing to these challenges were the absence of a mandate and limited capacity, including resources.
Formal structures and activities existed for social accountability in maternal health services in the Far-Western Development Region of Nepal, but there were limitations pertaining to their implementation. The main recommendations are: for clear policy mandates on the social accountability roles of MGs and FCHVs; wider implementation of social audits and CHSBs, with emphasis on the participation of women from disadvantaged groups; improved capacity of HFOMCs; and improved engagement of the health sector at all levels to listen and respond to women’s concerns.



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Main Subjects



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Volume 8, Issue 5
May 2019
Pages 280-291
  • Receive Date: 25 February 2018
  • Revise Date: 02 February 2019
  • Accept Date: 02 February 2019
  • First Publish Date: 01 May 2019